Where do you ship?
We ship both within Canada and internationally!
Domestic Shipping within Canada will be calculated at check-out, at the courier rate (Canada Post), which is dependent on your order volume and postal code. Free shipping is available for total orders of over $150 CAD.
US Shipping will be calculated at the courier rate (Canada Post). Your order will be shipped via Canada Post and then transferred to the local courier in the US, which is usually USPS. Free shipping is also available for total orders of over $150 CAD.
International Shipping is calculated at the courier rate (Canada Post). Your order will be shipped via Canada Post and then transferred to the local courier in your country. Please note that international shipments may be randomly selected for inspection, and may be subject to customs fees, duties and taxes. Colours by Emma is not responsible for potential charges for customs clearance.
Details can be found here on our Shipping Policy page.
When will my products be delivered?
Packages will be shipped via Canada Post. Orders to Canadian addresses typically have a 6-10 business day shipping window. You will also have an option to select expedited shipping at the courier rate, should you require speedier delivery.
Packages will also be shipped via Canada Post, and then transferred to the local courier, which is usually USPS. Shipments to the US typically have a 10-15 business day shipping window.
Packages will be shipped via Canada Post, and then transferred to your country’s local courier service. There may be a 2-4 week shipping window, depending on your country of residence.
What is the return policy?
Colours by Emma is unable to accept returns at this time.
However, if you notice any issues with your order (defects, damages, receiving of wrong items, etc.), please contact us at email@example.com or fill in the contact form, so that we can do our best to make it right.
Do you offer pick-up options instead of delivery?
Yes we do! We offer pick-up options for customers who are able to travel to downtown Toronto (M5B 0C3). Please select the “Local Pick-Up” option at check-out and we can arrange a date and time for you to pick your order up!
How do I get in touch?
Whether it’s a general inquiry or just to say hi, shoot us an email at firstname.lastname@example.org!
Alternatively, you can submit an inquiry through our contact form!